YourPoste — Terms of Service

Last updated: 30 September 2026

Effective date: 4 May 2026

Terms of Service, simply explained

YourPoste is a peer-to-peer marketplace that connects senders with travelers. We are not a shipping company. We do not deliver anything ourselves and we are not a party to any agreement between users.

Short version: be 18+, be honest, only carry or send legal items, follow the law, be respectful. If you wouldn't carry it in your own suitcase, don't ask someone else to.

1. Who operates YourPoste

YourPoste ("the Platform") is a commercial brand operated by POSTRAVELER, S.L., a Spanish limited liability company, holding NIF B-26947879, with registered office at Calle Pintor Maella 11, 2º, puerta 8ª, 46023 Valencia, Spain ("YourPoste", "we", "us", "our").

For all purposes under these Terms (general queries, data protection requests, DSA notices, security reports) you can reach us at contact@yourposte.com. Please use a subject-line tag so we route the message correctly:

• General support: no tag
• Illegal-content / DSA Art. 16 notice: subject line starting with `[DSA Report]`
• GDPR / data-protection request: subject line starting with `[GDPR]`
• Security vulnerability: subject line starting with `[Security]`

This address is also the single point of contact required under Articles 11 and 12 of Regulation (EU) 2022/2065 (the Digital Services Act). Languages of communication: Spanish, English, French.

2. Acceptance and scope

By creating an account or using the Platform you accept these Terms. If you do not accept them, do not use the Platform.

These Terms apply to every user and constitute a legally binding agreement governed by Spanish law, without prejudice to the mandatory consumer-protection rules of your country of residence if you are a consumer established in another EU or EEA country.

3. Eligibility

You may use YourPoste only if:

• You are at least 18 years old
• You have full legal capacity to enter into binding contracts
• You provide accurate and current information
• You have not previously been banned from the Platform
• Your use of YourPoste is not prohibited in your country of residence, the country where a trip starts, or the country where it ends

4. What YourPoste is — and is not

YourPoste is an information society service under Spanish Law 34/2002 (LSSI-CE) and an online platform within the meaning of Regulation (EU) 2022/2065 (Digital Services Act). We provide the technology that connects senders and travelers.

YourPoste is NOT:

• A postal, courier, freight or parcel operator
• A party to, or guarantor of, any transaction between users
• An employer, agent, or representative of any traveler
• A customs broker, import/export advisor, or carrier within the meaning of Spanish Law 43/2010 on postal services
• An "online marketplace" in the meaning of DSA Articles 30–32 (our users are peers, not professional traders)

The contract for the carriage, purchase, or delivery of any item is concluded exclusively between the sender and the traveler. YourPoste is not a party to it.

5. Your account

5.1 Registration

You may create an account with email + password or through Google OAuth. You agree to:

• Provide accurate and complete information
• Keep your login credentials confidential
• Not share your account or operate more than one
• Notify us immediately of any unauthorised access
• Keep your profile up to date

You are responsible for all activity on your account.

5.2 Profile photo

Uploading a photo is optional. By uploading, you confirm that you hold the rights to the image and grant YourPoste a non-exclusive, royalty-free licence to display it on the Platform for the sole purpose of operating the service. We may remove photos that are offensive, misleading, or depict an identifiable person without their consent.

5.3 Identity verification

We operate an optional identity-verification flow where you can upload an identity document and a selfie. Review is performed manually by our administrators; we do not run automated biometric comparison. Verification does not turn YourPoste into a trusted third party — meeting another user in person is still at your own risk. Processing of verification data is described in our Privacy Policy.

6. User roles

6.1 Senders

Senders must:

• Describe items accurately (nature, contents, size, weight, value)
• Only request carriage or purchase of legal items (see Section 8)
• Provide truthful pickup and delivery details
• Respond promptly to matched travelers
• Supply the OTP only after a legitimate handoff
• Comply with all applicable customs, import, and export laws

6.2 Travelers

Travelers must:

• Act as the sole customs declarant for items carried
• Only accept items they are legally permitted to carry across all relevant borders
• Handle items with reasonable care
• Not open, tamper with, consume, or substitute items
• Comply with the rules of your transport (airline, bus, train…), IATA dangerous-goods rules, and customs rules
• Complete the OTP process honestly
• Not misrepresent their trip (route, dates, capacity)

6.3 Everyone

All users agree to:

• Communicate respectfully through the Platform chat
• Not circumvent Platform safety systems (OTP, reviews, deal tracking)
• Report suspicious activity or prohibited items
• Refrain from spam, abuse, or off-platform solicitation
• Understand that community ratings are not a guarantee of quality, legality, or safety

7. Deal lifecycle

A Deal is one order matched with one accepted offer. The normal stages: order created → trip created → offer sent → offer accepted → deal created → in-app chat enabled → pickup → delivery → OTP verification → both parties confirm → deal complete → reviews.

Technical limits apply to maintain Platform integrity — typically one accepted offer per order, one open offer per traveler per order.

8. Prohibited and restricted items

8.1 Absolutely prohibited

• Illegal drugs and narcotics
• Weapons, firearms, ammunition, explosives, and their parts
• Counterfeit goods and forged documents
• Stolen property
• Human remains, body parts, and biological material
• Live animals
• Child sexual abuse material
• Hazardous materials (flammable, corrosive, radioactive, toxic, infectious)
• Currency or bearer instruments in amounts exceeding legal declaration thresholds
• Goods subject to EU, UN, or other applicable sanctions or embargoes

Any attempt to list, carry, or request a prohibited item will result in immediate termination and, where appropriate, a report to law enforcement under Article 18 of the Digital Services Act.

8.2 Restricted — may require permits, declarations, or per-corridor limits

• Prescription medication (labelled, with prescription documentation)
• Tobacco and alcohol (personal-use limits vary by corridor)
• Food products (subject to sanitary and phytosanitary rules)
• Electronics with lithium batteries (IATA / airline limits)
• Cultural goods and antiques (export licences)
• Plants, seeds, soil (phytosanitary certificates)

Verification is the user's responsibility in every relevant jurisdiction. YourPoste does not inspect, verify, or approve items.

9. Content rules

You remain responsible for the content you post — order descriptions, trip details, messages, reviews, profile photos, support requests.

You must not post content that is illegal, deceptive, infringing, defamatory, harassing, hateful, violent, sexually exploitative, or otherwise inappropriate for the Platform.

We may remove, disable, or limit access to content or accounts where we reasonably believe it is necessary to comply with law, protect users, prevent fraud, enforce these Terms, or protect the Platform. When we do, we will provide a Statement of Reasons under Article 17 of the Digital Services Act — describing what was affected, on which basis, and how you can appeal — unless law prevents us from doing so.

10. Chat, off-platform contact, and moderation

10.1 In-Platform chat

The Platform chat is the primary communication channel for deals. You must not use it to send spam, threats, illegal content, off-platform solicitations, or commercial promotions.

10.2 Moderation by administrators

YourPoste personnel may access, review, and store chat messages strictly for platform safety, dispute resolution, fraud prevention, compliance with legal obligations, and enforcement of these Terms. We do not use message content for advertising or share it with third parties except as required by law. This processing is described in our Privacy Policy; our lawful basis is your contractual acceptance of these Terms combined with a documented legitimate-interest assessment.

For chat messages in pre-deal conversations, the Platform automatically redacts phone numbers, email addresses, WhatsApp, Instagram, and Telegram references from the push-notification preview to reduce accidental leakage of personal contact details — a privacy-by-design measure under GDPR Article 25.

10.3 Off-platform contact

Sharing contact details (phone, email, social media) with another user is at your own risk. YourPoste does not facilitate, monitor, or assume responsibility for any off-platform communication, meeting, or exchange, including via WhatsApp, phone, email, or in-person.

11. Notice-and-action mechanism (DSA Article 16)

Any person may notify us of allegedly illegal content on the Platform by emailing contact@yourposte.com with `[DSA Report]` in the subject, or by using the Report button in the app. Notices should include:

• Why the content is considered illegal
• The exact location (URL, user ID, message ID)
• Your name and contact details (not required for notices concerning child sexual abuse material, per DSA Article 16(2)(c))
• A declaration that you believe the notice is accurate

We will acknowledge receipt, process notices diligently and non-arbitrarily, inform both the notifier and the affected user of our decision, and provide a Statement of Reasons with appeal routes (DSA Article 17). Where we have knowledge of an imminent threat to life or safety, we will notify the relevant authorities under DSA Article 18.

12. Reviews and ratings

After a Deal is completed, users may leave a review. The review system is double-blind: both reviews remain hidden until both are submitted (or a deadline passes).

Reviews must be honest, factual, and lawful. Fake, manipulated, retaliatory, or coordinated reviews are prohibited. We may remove reviews that violate these Terms, and the affected user will receive a Statement of Reasons under Article 17 of the Digital Services Act and a route to appeal at contact@yourposte.com.

13. Fees and payments

13.1 Platform fees

YourPoste charges two platform fees: a sender-side service fee and a traveler-side commission. Both are platform fees retained by YourPoste.

Sender-side service fee — paid by the sender at checkout on top of the agreed reward and any item-coverage amount. Presented as a single combined line in the order summary and calculated as follows:

• For all orders (ship and buy-and-bring): 10% of the agreed reward.
• For buy-and-bring orders only: an additional 2.5% of the article price (the item-coverage amount).

Traveler-side YourPoste commission — 3% of the agreed reward, retained by YourPoste and deducted from the traveler's payout. The commission applies equally to ship and buy-and-bring orders, and is calculated on the agreed reward only — not on any item-coverage amount, which is reimbursed in full to the traveler. If a deal is cancelled before payout, no commission applies; if a delivered deal is later disputed, refund treatment follows §13.3.

As a traveler, you receive the agreed reward minus the 3% YourPoste commission, plus reimbursement in full of any item-coverage you advanced. The sender-side service fee is paid by the sender to YourPoste and is never deducted from your payout.

13.2 Escrow and payout flow

When a sender accepts an offer, payment is processed through our payment provider and held in escrow. Funds remain held until delivery is confirmed by the sender entering the OTP code shown to the traveler at handoff, except in the buy-and-bring situation described in §13.3.1. Once the OTP is verified, the traveler's payout — the agreed reward minus the 3% YourPoste commission, plus reimbursement of any item-coverage they advanced — is sent to their configured payment method (SEPA bank transfer or PayPal) within 1–3 business days.

13.3 Cancellations and refunds

Deals cannot be cancelled by users on their own. If you need to cancel — for example, the traveler informs you they can no longer deliver, the item is unavailable, or another issue arises — contact our team at contact@yourposte.com or via in-app Support. Our team handles each request individually.

When a deal is cancelled or does not complete:

• The amount you paid for the reward and any item-coverage amount is refunded to you, except in the case described in §13.3.1 below.
• The YourPoste service fee is refunded when the cancellation is due to circumstances beyond your control — for example, the traveler can no longer deliver, the item turns out to be unavailable, or the route falls through.
• The YourPoste service fee may not be refunded when the cancellation is caused by an omission on your side — for example, ordering an item that requires a document or authorisation you do not hold (such as a prescription medicine without a prescription).

Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank. If a delivery fails after handover or is disputed, our team reviews the case and decides the refund based on the evidence from both sides.

13.3.1 Buy-and-bring orders: goods already purchased

Buy-and-bring orders differ from ship orders in one important way: the traveler buys the article with their own money before delivering it. Once that purchase has been made, cancelling the order cannot simply undo it. This section sets out who receives the item-coverage amount in that situation.

The dividing line is proof of purchase.

• Before the traveler has purchased the article, the item-coverage amount is refunded to you in full, as set out in §13.3.
• Once the traveler has purchased the article and has provided proof of purchase through the app, the item-coverage amount is paid to the traveler if you abandon the order as defined below. The traveler keeps the article, and you are not entitled to a refund of the item-coverage amount.

The reward and the YourPoste service fee are treated separately under §13.3 and §13.1 in both cases.

Payment to the traveler in this situation is arranged by our team rather than released automatically, because no delivery confirmation exists to release it. If you are a traveler and you believe this applies to your order, contact us at contact@yourposte.com or via in-app Support — this situation is not detected automatically, and the payment is arranged by hand rather than through the app's normal payout flow. As with any other payout, the traveler must have a payout method configured on the My Earnings page.

What counts as abandoning an order. You have abandoned a buy-and-bring order if, after the traveler has purchased the article and marked it as delivered in the app:

• you do not confirm delivery, and do not tell us or the traveler that there is a problem with the article, within 7 calendar days of the traveler marking the article as delivered. A message that does not raise a problem does not by itself extend this period; or
• you refuse the article without a valid reason. Refusing an article that is materially different from what you ordered, damaged, or otherwise not what was agreed is a valid reason and is not abandonment — that situation is handled as a dispute under §13.3 and §20.1.

You will receive reminders from us during the 7-day period, including a notice before it expires. If you tell us within that period that there is a problem with the article, the order is treated as a dispute and not as abandonment.

Proof of purchase. Proof of purchase means a receipt or equivalent evidence of the article's purchase, uploaded by the traveler through the app. A traveler who does not provide proof of purchase cannot rely on this section, and the item-coverage amount is refunded to you under §13.3.

Other outcomes. Where an article can be returned to the retailer, or where another resolution is more appropriate, our team may agree an alternative with the traveler on a case-by-case basis. Such arrangements are at our discretion and are not an entitlement of either party under these Terms.

We may decline to apply this section where we have reasonable grounds to believe the order, the purchase, or the abandonment was not genuine.

13.4 Payout method

Travelers configure their payout method (bank IBAN or PayPal email, plus account holder name) on the My Earnings page before receiving their first payout. Payout details can be changed at any time from the same page when no payout is in progress. We store the minimum data needed to send the payout; see our Privacy Policy for details.

13.5 Consumer rights

If you are a consumer resident in the EU / EEA, paid transactions comply with Directive 2011/83/EU on consumer rights, including the 14-day right of withdrawal where applicable.

14. Intellectual property

The Platform — including the name YourPoste, logos, design, software, and documentation — is owned by or licensed to POSTRAVELER, S.L. and protected by intellectual property law.

User-generated content (listings, messages, reviews) remains the property of the user who created it. By posting content you grant YourPoste a non-exclusive, worldwide, royalty-free licence to host, display, adapt, and use that content strictly to operate the Platform, secure it, moderate it, and comply with legal obligations. You may revoke this licence by deleting the content or your account, subject to our retention obligations for dispute, legal-defence, or regulatory purposes.

15. Trust, safety, and Platform discretion

We may apply verification, ranking, fraud-prevention, and moderation measures to protect users and the Platform. These measures are aids, not guarantees of legality, safety, identity, or performance. Users must still exercise their own judgment.

We do not make decisions producing legal or similarly significant effects about you by solely automated means (GDPR Article 22). Our proximity-matching engine is an information tool; every offer, acceptance, and completion is your decision.

16. Cross-border compliance

Users are solely responsible for:

• Customs declarations and payment of duties, taxes, and fees
• Import / export restrictions of origin, transit, and destination countries
• Required permits, licences, and certifications
• Airline security and dangerous-goods rules

YourPoste does not provide customs, tax, or legal advice. Primary corridors include Spain ↔ Morocco, Europe ↔ North Africa, and Europe ↔ Latin America; each has distinct rules.

16.1 Morocco corridor specific warning

Travelers operating between Morocco and Europe must strictly observe the Moroccan Office des Changes regulations on currency export, the Moroccan customs rules on commercial quantities of goods, and parallel EU rules on undeclared cash entering or leaving the Union. YourPoste will cooperate fully with Moroccan and EU customs and law-enforcement authorities in any investigation concerning smuggling, undeclared currency, or commercial circumvention.

17. Liability

17.1 Platform role

YourPoste is a neutral technical intermediary. We do not inspect, handle, insure, or direct any transaction. We do not act as a carrier.

17.2 What we are not liable for, to the maximum extent permitted by law

• Loss, damage, theft, delay, confiscation, or non-delivery of items
• Customs seizures, fines, or legal proceedings
• Personal injury or property damage arising from in-person meetings between users
• Fraud, dishonesty, or misconduct by any user
• Consequences of items being illegal, restricted, undeclared, or poorly packaged
• Disputes between users regarding item condition, delivery timing, or reward amounts
• Anything arising from off-platform communications
• Any failure of a user to comply with law

17.3 Consumer safeguard

Nothing in this Section 17 limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Our gross negligence or willful misconduct
• Any liability that cannot be limited under Spanish consumer law (Royal Legislative Decree 1/2007) or Council Directive 93/13/EEC on unfair terms

17.4 Liability cap

Subject to Section 17.3 and to the maximum extent permitted by law, our aggregate liability for any claim is capped at the greater of (a) 100 EUR, or (b) the total fees you paid YourPoste in the 12 months preceding the claim.

18. Indemnification

You agree to indemnify YourPoste against third-party claims arising from: (a) your breach of these Terms, (b) your unlawful conduct, or (c) items you sent, carried, or requested. If you are a consumer, this clause applies only to the extent permitted by applicable consumer law and only where the claim results from your own willful or negligent conduct. It does not apply to claims caused by our own negligence, willful misconduct, fraud, or any liability that cannot be excluded.

19. Suspension and termination

We may suspend, restrict, or terminate access if we reasonably believe you:

• Breached these Terms
• Used the Platform unlawfully
• Attempted to move prohibited items
• Engaged in fraud, harassment, abuse, or dangerous conduct
• Bypassed safety mechanisms
• Created a risk to users or the Platform

When we suspend or terminate an account, we will provide a Statement of Reasons (DSA Article 17) unless law prevents us, and a route of appeal by email to contact@yourposte.com. You may also delete your account yourself at any time in settings or by writing to contact@yourposte.com.

On termination, we may retain certain records where required by law or to defend legal claims, as described in the Privacy Policy.

20. Dispute resolution

20.1 Between users

Try to resolve disputes in the Platform chat first. If that fails, contact contact@yourposte.com. YourPoste may, at its discretion, review evidence and issue a non-binding recommendation. This does not prevent either party from bringing the matter before a competent court.

20.2 Between you and YourPoste

These Terms are governed by Spanish law, without prejudice to the mandatory consumer-protection rules of your country of residence.

If you are a consumer resident in the EU / EEA:

• You may bring proceedings against us before the courts of your country of residence or before Spanish courts. We will only bring proceedings against you in the courts of your country of residence (Brussels I bis Regulation, Articles 17–19).
• You may use the EU Online Dispute Resolution platform: <https://ec.europa.eu/consumers/odr>
• You may contact your national consumer authority or, in Spain, a *Junta Arbitral de Consumo*.

If you are not a consumer, exclusive jurisdiction lies with the courts of Valencia, Spain.

21. Changes to these Terms

We may update these Terms. Material changes will be communicated at least 30 days before taking effect, by email or in-app notice. During that window you may terminate your account free of charge. Continued use after the effective date constitutes acceptance. Where a legal change or urgent security issue requires it, we may update the Terms immediately, to the extent legally permitted.

22. Severability

If any provision is unenforceable, the remainder continues in effect, and the invalid part is replaced by a valid provision reflecting the original intent as closely as law allows.

23. Entire agreement

These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between you and YourPoste regarding the Platform.

24. Contact

For any question, request, notice, or complaint: contact@yourposte.com (with an appropriate subject-line tag, see Section 1).

POSTRAVELER, S.L.

NIF: B-26947879

Calle Pintor Maella 11, 2º, puerta 8ª

46023 Valencia, Spain

*YourPoste — Fair rules for a trusted community.*