Delete your YourPoste account

You can delete your YourPoste account at any time and free of charge, in the app or on the website. This page explains how to do it, what is deleted and what we keep.

In short

Deleting your account is free, and you can do it yourself: “Menu”, then “Settings”, then “Delete my account”.
If you cannot sign in, write to contact@yourposte.com from the email address of your account.
A deal in progress must be finished or cancelled first.
Your sign-in details, your profile, your identity documents and your payout details are deleted. Some records of your activity are kept, no longer attached to an account.

How to delete your account in the app

The steps are the same in the iPhone app, in the Android app and on yourposte.com. You need to be signed in.

Open “Menu” in the bar at the bottom of the screen. On a computer, click your profile picture at the top of the page.
Choose “Settings”.
Go to the very end of the page, to the section “Danger zone”, and tap “Delete my account”.
The app asks “Why are you leaving? (optional)”. Answering is optional: pick a reason and tap “Continue”, or tap “Skip — delete anyway”.
Type DELETE in the box under “Type DELETE to confirm”, then tap “Delete permanently”.

The account is deleted straight away and cannot be restored. You are signed out and taken back to the home page.

First, finish or cancel any deal in progress

An account cannot be deleted while one of its deals is still in progress, whether you are the sender, the buyer or the traveler. A deal is in progress until it is completed, cancelled or closed. If you try, the app shows a message with the number of deals still open.

Why: another person is counting on that deal, and its payment may be held until delivery. Finish the deal or cancel it from its page, then delete your account.

If you cannot sign in: ask by email

Write to contact@yourposte.com from the email address of your account, with the subject “[GDPR] Delete my account”.

In your message, give us:

the email address of the account;
the name shown on your profile;
your request: “Delete my account”.

We may ask you to confirm that the account is yours before we delete it. The request is free of charge. We answer within one month, as set out in section 9 of our Privacy Policy.

What is deleted

When you delete your account, this is removed from our database:

Your sign-in account: email address, sign-in methods and password.
Your profile: name, photo, phone number, description, country, language, preferences and verification status.
Your identity checks, with the identity document and the selfie you uploaded.
Your payout details (bank account or PayPal).
The photos you uploaded: profile photo, photos of your requests and photos sent in chats.
Your notifications, your search alerts, the devices registered for notifications, your block list, your referral code and the usage events recorded under your account.

At the same moment, your active requests and trips stop being listed, and offers still waiting for an answer are closed.

What is kept, and why

These records stay in our database, but they are no longer attached to an account: the link to you is removed.

The requests (orders) and the trips you posted. They are no longer listed.
The offers you made or received.
The deals you took part in, with their payment records, and any dispute or report linked to them.
The messages you sent in chats.
The reviews you wrote or received.

What you wrote in them stays as you wrote it, for example the description of a request or the text of a message. If it contains personal details you want removed, write to us (see below).

We keep them because a deal, its payment and its messages also concern the other person, because reviews keep ratings reliable, and because records of deals and payments have to be kept for legal and tax reasons. The reasons and the retention periods are set out in sections 6 and 10 of our Privacy Policy.

What other people still see

Deleting your account does not remove your messages from the conversations of the people you wrote to. They still see the conversation; your messages are no longer attached to an account.

The photos you sent in chats are deleted.

The record that an account was deleted

We keep one short record for each deleted account. It holds no name, no email address, no phone number, no postal address and no document.

It contains: the former internal identifier of the account (a random string of characters), the date the account was created and the date it was deleted, the country of residence and the language set on the account, its role, which verifications had been completed, the number of trips, requests, offers and reviews with the average rating, whether the account had ever posted, received an offer or completed a transaction, the number of days since the account was last active, and the reason you gave when deleting, with your comment if you wrote one.

We use it for our own statistics on why accounts are deleted. Do not write personal details in the optional comment.

How long records are kept

The retention periods are listed in section 6 of our Privacy Policy; section 10 describes account deletion.

This page describes what happens in the YourPoste database. The companies that process data on our behalf (for example for payments, emails and notifications) are listed in section 4 of the Privacy Policy.

Getting a copy of your data, or asking for more to be removed

You can ask for a copy of your data before you delete your account, or ask us to remove personal details that remain in the records we keep. Your rights are described in section 9 of our Privacy Policy.

Write to contact@yourposte.com with “[GDPR]” at the start of the subject, from the email address of your account. If the account is already deleted, tell us which email address it used.